Service & Support
Time is money. And we understand that downtime in your lab is lost revenue.
As a global authorities in cannabis extraction and processing, Holland Green Science has made customer service an integral part of our business model and corporate identity. By providing excellent service, we maintain our reputation for a company based on honesty, integrity and ethical conduct while allowing our clients to feel that their needs are being addressed.
We are committed to the continuous improvement of our customers' and partners' satisfaction, through ongoing evaluation and measurement of service quality and satisfaction. We are also committed to managing our services in accordance with the highest ethical standards to fully protect our customers’ privacy and data.
Holland Green Science stands behind the quality of our products and offer a three year warranty on almost all of our general lab equipment. If the unit is faulty, we will replace it. If you have any questions, you can reach out to us and expect a call-back in 24-48 hours. And, if you’re product needs onsite repair, we can have one of our techs at your location in 72 hours (depending on travel time).